Collection Telecaller (Banking Proc...

A new Collection Telecaller (Banking Proc... role is open at Acenna Technology Solutions pvt Ltd, Airoli, Mumbai. You can earn up to ₹24,000/month. The team is filling 30 vacancies.

Note from the employer

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Requirements

• 1–2 years of relevant experience
• Tenth Pass or equivalent
• Good knowledge of Complaint handling, Active listening, CRM tools and Verbal communication
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are calm under pressure and customer-first

Key responsibilities

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You will escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy.

What you get

The salary for this role is ₹19,000 – ₹24,000 per month.

Job details

• Work location: Airoli, Mumbai, Maharashtra
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Work type: Office-based

If this job suits you, apply now — shortlisted candidates will be contacted by Acenna Technology Solutions pvt Ltd.