Dra Certified Collection Telecaller

A new Dra Certified Collection Telecaller role is open at Acenna Technology Solutions pvt Ltd, Airoli, Mumbai. There are 30 open positions. The pay goes up to ₹24,000/month.

Note from the employer

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Salary and benefits

Salary: ₹19,000 – ₹24,000 per month, based on skills and experience.

Candidate profile

• 1–2 years of relevant experience
• Education: Tenth Pass
• Comfortable with Typing speed, Active listening, Complaint handling, Hindi and English
• Basic English
• 1 - 2 Years Experience Compulsory.
• A customer-first, patient attitude

Your responsibilities

In this role, you will:

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Job at a glance

• Job location: Airoli, Mumbai, Maharashtra
• Work type: Office-based
• Openings: 30
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

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