Dra Certified Telecaller

Acenna Technology Solutions pvt Ltd is hiring a Dra Certified Telecaller in Airoli, Mumbai. There are 30 open positions. The pay goes up to ₹27,000/month.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Skills and qualifications

• 1–2 years of relevant experience
• Education: Tenth Pass
• Comfortable with Hindi and English, Verbal communication, CRM tools, Complaint handling
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone polite and patient

Salary and benefits

Compensation: ₹19,500 – ₹27,000 per month.

What you will do

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA

Quick facts

• Location: Airoli, Mumbai, Maharashtra
• Employment type: Full time
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 30

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