Emi Recovery Telecaller

Join Acenna Technology Solutions pvt Ltd as an Emi Recovery Telecaller in Airoli, Mumbai. The team is filling 30 vacancies. Salary is up to ₹26,500/month.

Note from the employer

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Roles and responsibilities

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: Tenth Pass
• Skills: Active listening, Complaint handling, Hindi and English, Verbal communication
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are calm under pressure and polite

Pay and perks

Salary: ₹19,000 – ₹26,500 per month, based on skills and experience.

Job at a glance

• Job location: Airoli, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30
• Work type: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Acenna Technology Solutions pvt Ltd.