Experienced Collection Telecaller

Join Acenna Technology Solutions pvt Ltd as an Experienced Collection Telecaller in Airoli, Mumbai. You can earn up to ₹24,000/month. 30 candidates will be hired for this role.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Salary

The salary for this role is ₹19,000 – ₹24,000 per month.

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: Tenth Pass
• Comfortable with Active listening, Typing speed, Hindi and English, Verbal communication
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are patient and polite

What the job involves

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

Job at a glance

• Location: Airoli, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 30
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Acenna Technology Solutions pvt Ltd.