Senior Collection Telecaller

Acenna Technology Solutions Pvt Ltd is looking for a Senior Collection Telecaller to join its team in Airoli, Mumbai. You can earn up to ₹24,000/month. The team is filling 30 vacancies.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Your responsibilities

As a Senior Collection Telecaller, your work will include:

• Resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: Tenth Pass
• Skills: Hindi and English, Active listening, Verbal communication, Typing speed
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are customer-first and calm under pressure

What you get

Salary: ₹19,000 – ₹24,000 per month, based on skills and experience.

Position details

• Job location: Airoli, Mumbai, Maharashtra
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Openings: 30
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

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