Tele-Collection

A new Tele-Collection role is open at Acenna Technology Solutions Pvt Ltd, Airoli, Mumbai. Salary is up to ₹24,000/month. Great for first-time job seekers. There are 30 open positions.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management.

Roles and responsibilities

• Meet quality, call-handling and satisfaction targets
• You'll log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Salary

Salary: ₹19,000 – ₹24,000 per month, based on skills and experience.

Requirements

• Freshers are welcome to apply
• Tenth Pass or equivalent
• Skills: Active listening, Complaint handling, Typing speed, CRM tools
• Basic English
• Freshers can apply
• A calm under pressure, patient attitude

Quick facts

• Work location: Airoli, Mumbai, Maharashtra
• Job type: Full time
• Work type: Work from office
• Openings: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Acenna Technology Solutions Pvt Ltd today.