Tele Collections Officer

Acenna Technology Solutions pvt Ltd is hiring a Tele Collections Officer in Airoli, Mumbai. You can earn up to ₹24,000/month. The team is filling 30 vacancies.

In the employer’s words

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

What the job involves

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• You'll resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA.

Who can apply

• 1 to 2 years of experience in a similar role
• Tenth Pass or equivalent
• Skills: Verbal communication, Hindi and English, Active listening, Complaint handling
• Basic English
• 1 - 2 Years Experience Compulsory.
• A polite, calm under pressure attitude

Salary

Compensation: ₹19,000 – ₹24,000 per month.

Job details

• Location: Airoli, Mumbai, Maharashtra
• Work mode: Work from office
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30

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