Telecaller Collections

Looking for a Telecaller Collections role in Airoli, Mumbai? Acenna Technology Solutions pvt Ltd is hiring now. The pay goes up to ₹24,000/month. There are 30 open positions.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Eligibility

• 1 to 2 years of experience in a similar role
• Education: Tenth Pass
• Skills: CRM tools, Verbal communication, Active listening, Hindi and English
• Basic English
• 1 - 2 Years Experience Compulsory.
• A calm under pressure, customer-first attitude

Key responsibilities

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

What you get

Salary: ₹19,000 – ₹24,000 per month, based on skills and experience.

Quick facts

• Work location: Airoli, Mumbai, Maharashtra
• Work mode: Office-based
• Vacancies: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

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