Telecollection

Acenna Technology Solutions pvt Ltd is looking for a Telecollection to join its team in Airoli, Mumbai. The team is filling 30 vacancies. Salary is up to ₹26,000/month.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Day-to-day work

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You'll follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails

Compensation

Salary: ₹20,000 – ₹26,000 per month, based on skills and experience.

Eligibility

• 1–2 years of relevant experience
• Tenth Pass or equivalent
• Good knowledge of Hindi and English, Complaint handling, Verbal communication and CRM tools
• Basic English
• 1 - 2 Years Experience Compulsory.
• A patient, customer-first attitude

Job details

• Location: Airoli, Mumbai, Maharashtra
• Employment type: Full time
• Openings: 30
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site

Interested? Apply now on BetterJobs with your resume — Acenna Technology Solutions pvt Ltd reviews applications regularly.