Superviosr

Adr Express Services Pvt. Ltd. wants to bring on a Superviosr for its Thane West, Mumbai team. Salary is up to ₹21,000/month. There are 2 open positions.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Eligibility

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English, Hindi and Marathi
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• You are patient and customer-first

Compensation

Salary: ₹19,000 – ₹21,000 per month, based on skills and experience.

What the job involves

As a Superviosr, your work will include:

• Meet quality, call-handling and satisfaction targets
• You'll log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Job details

• Location: Thane West, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time

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