Email Support Executive

Afg Business Solutions India Private Limited is hiring an Email Support Executive in Andheri East, Mumbai. Salary is up to ₹25,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Sales

What we are looking for

• 1 to 2 years of experience in a similar role
• Below 10th or equivalent
• Skills: Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• A calm under pressure, polite attitude

Day-to-day work

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

What you get

Salary: ₹15,000 – ₹25,000 per month, based on skills and experience.

Quick facts

• Job location: Andheri East, Mumbai, Maharashtra
• Openings: 1
• Working hours: 9:00 AM - 7:00 PM | Monday to Sunday
• Work type: Work from office
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Afg Business Solutions India Private Limited today.