Email Support Executive

Join AIM Services as an Email Support Executive in Thane West, Mumbai. 25 candidates will be hired for this role. You can earn up to ₹20,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : English

What we are looking for

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English

Pay and perks

Compensation: ₹15,000 – ₹20,000 per month.

What you will do

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system.

Quick facts

• Job location: Thane West, Mumbai, Maharashtra
• Openings: 25
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with AIM Services.