Customer Care Executive

Join Airways Courier India Private Limited as a Customer Care Executive in Ernakulam, Kochi. 2 candidates will be hired for this role. You can earn up to ₹20,000/month.

In the employer’s words

Manage Online Product Listings, Inventory, And Order Fulfillment. Coordinate With Teams To Optimize Website Performance And Customer Experience. Monitor Sales Metrics And Address Operational Challenges. Languages : English, Hindi

Who can apply

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with English, Hindi
• Male Only
• Basic English
• Freshers can apply
• Languages: English, Hindi
• You are patient and customer-first

Salary

The salary for this role is ₹15,000 – ₹20,000 per month.

Your responsibilities

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Position details

• Job location: Ernakulam, Kochi, Kerala
• Job type: Full time
• Vacancies: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Airways Courier India Private Limited.