Customer Care Executive

Insight Customer Call Solutions Limited wants to bring on a Customer Care Executive for its Ernakulam, Kochi team. 2 candidates will be hired for this role. Salary is up to ₹17,000/month.

In the employer’s words

Handle Inbound Customer Calls As Level 1 (L1) Support. Resolve Customer Queries And Raise Complaint Numbers If Required. Verify Customer Records And Escalate Unresolved Issues When Needed. Languages : Tamil, Malayalam

What the job involves

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Salary

Compensation: ₹14,000 – ₹17,000 per month.

Requirements

• Freshers are welcome to apply
• Graduate or equivalent
• Skills: Malayalam, Tamil
• Basic English
• Freshers can apply
• Languages: Tamil, Malayalam
• You are polite and patient

Job at a glance

• Job location: Ernakulam, Kochi, Kerala
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2
• Employment type: Full time
• Working hours: For Female Employees: 8:00 AM 4:00 PM (Monday to Saturday)For Male Employees: 2:00 PM 10:00 PM (Monday to Saturday)

If this job suits you, apply now — shortlisted candidates will be contacted by Insight Customer Call Solutions Limited.