Telecaller

Start your next role as a Telecaller with Ak Casting Production in Vashi, Mumbai. The pay goes up to ₹15,000/month. Freshers can apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Skills and qualifications

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of Verbal communication, Complaint handling, Typing speed and Active listening
• Basic English
• Freshers can apply

What the job involves

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Salary

The salary for this role is ₹12,000 – ₹15,000 per month.

Job details

• Location: Vashi, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Office-based
• Openings: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Ak Casting Production. It takes less than a minute.