Customer Care Executive

AK Global Management Services is looking for a Customer Care Executive to join its team in Sector 20 - Gurgaon, Delhi. The team is filling 20 vacancies. You can earn up to ₹25,000/month.

In the employer’s words

Graduation Mandatory Minimum 6 Months Of Experience In Customer Support / Customer Service / Bpo From The Same Fieldfluent English Must. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Key responsibilities

• You will meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Skills: English, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• A calm under pressure, customer-first attitude

Salary and benefits

The salary for this role is ₹20,000 – ₹25,000 per month.

Job details

• Job location: Sector 20 - Gurgaon, Delhi, Delhi
• Work mode: Office-based
• Openings: 20
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — AK Global Management Services reviews applications regularly.