Customer Care Executive

Aksedge Software Pvt Ltd is looking for a Customer Care Executive to join its team in Sector 63 - Noida, Delhi. The pay goes up to ₹25,000/month. 10 candidates will be hired for this role.

Employer’s description

We Are Hiring | Logistics & Supply Chain Roleslooking To Build Your Career In Logistics & Supply Chain Managementwe Are Hiring For Logistics Courier Support & Supply Chain Management Executives Role! Open Positions: Logistics Courier Support Executive Or Supply Chain Management Executive Location: A-133, Sector 63, Noida - 2. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : Hindi, English

Eligibility

• 1–2 years of relevant experience
• Education: Graduate
• Skills: Domestic, English, Hindi, Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: Hindi, English
• Someone customer-first and patient

Salary and benefits

You will be paid ₹20,000 – ₹25,000 per month.

Day-to-day work

As a Customer Care Executive, your work will include:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You will resolve queries and complaints with patience and accuracy.

Job details

• Location: Sector 63 - Noida, Delhi, Delhi
• Work mode: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday
• Vacancies: 10
• Job type: Full time

Apply today and take the next step in your career with Aksedge Software Pvt Ltd.