Telecaller

Alaknanda Solutions Pvt Ltd is hiring a Telecaller in Thane, Mumbai. You can earn up to ₹15,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you get

Compensation: ₹14,000 – ₹15,000 per month.

What we are looking for

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with Active listening, Hindi and English, Typing speed, Complaint handling
• Basic English
• Freshers can apply
• A calm under pressure, polite attitude

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• You'll identify upsell opportunities where relevant.

Job at a glance

• Work location: Thane, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Work mode: Office-based

Click Apply to send your profile to Alaknanda Solutions Pvt Ltd. It takes less than a minute.