Telecalling Team Leader

Alfa creation is hiring a Telecalling Team Leader in Virar West, Mumbai. The pay goes up to ₹22,000/month. There are 2 open positions.

Note from the employer

Supervise And Manage A Team Of Telecallers Handling Personal Loan Inquiries.Allocate Leads, Monitor Daily Calling Activities, And Ensure Timely Follow-Ups.Motivate And Train Telecallers To Improve Performance And Conversion Rates.Track Team Performance Against Sales Targets And Prepare Daily/Weekly Reports.Maintain Discipline, Punctuality. 1 - 2 Years Experience Compulsory. | Type : Sales, Outbound, Domestic | Languages : Marathi, Hindi, English | Preferred Experience In : Real Estate

What you get

You will be paid ₹15,000 – ₹22,000 per month.

Day-to-day work

In this role, you will:

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA.

Skills and qualifications

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: Domestic, English, Hindi, Marathi, Outbound, Real Estate, Sales
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Outbound, Domestic
• Languages: Marathi, Hindi, English
• Preferred Experience In: Real Estate

Quick facts

• Location: Virar West, Mumbai, Maharashtra
• Timings: 10:00 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 2

Ready to start? Upload your resume and apply to Alfa creation today.