Customer Care Executive

Start your next role as a Customer Care Executive with Alorica in Jayanagar, Bengaluru. You can earn up to ₹29,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you get

You will be paid ₹26,000 – ₹29,000 per month.

Requirements

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Skills: Active listening, Complaint handling, Verbal communication, Hindi and English
• Basic English
• Freshers can apply
• You are polite and calm under pressure

Roles and responsibilities

In this role, you will:

• You will escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• You'll identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Job at a glance

• Job location: Jayanagar, Bengaluru, Karnataka
• Vacancies: 1
• Job type: Full time
• Work mode: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Alorica today.