International Voice Process Agent

Alpha Metrics Outsourcing Services Pvt. Ltd is looking for an International Voice Process Agent to join its team in Dahisar East, Mumbai. Salary is up to ₹20,000/month.

Employer’s description

Job Role:1) Assisting Passengers Make Bookings2) Resolving Passenger'S Queries On Call3) Assisting Drivers Queries4) Adherence To Quality Guidelines And Focusing On Customer Satisfaction. Type : International | Languages : English

Eligibility

• Ideal for freshers starting their career
• Education: Tenth Pass
• Good knowledge of English and International
• Good English
• Freshers can apply
• Type: International
• Languages: English
• You are patient and customer-first

What you will do

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets

Pay and perks

Compensation: ₹15,000 – ₹20,000 per month.

Quick facts

• Job location: Dahisar East, Mumbai, Maharashtra
• Interview: 10:30 AM - : 2.30 PM | Monday to Friday
• Vacancies: 1
• Timings: Day/Night rotational shift (8hours)(6:30AM -2:30 PM)(2:30 PM -10:30PM)(10:30PM-6:30AM)
• Work mode: Office-based
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Alpha Metrics Outsourcing Services Pvt. Ltd.