Customer Care Executive

Ambition Manpower Solutions Private Limited () wants to bring on a Customer Care Executive for its Pitampura, Delhi team. The pay goes up to ₹30,000/month. 10 candidates will be hired for this role.

Employer’s description

Handle Incoming Calls, Emails, Chats, And Social Media Queries From Customers.Provide Accurate Product/Service Information And Resolve Customer Concerns Promptly.Maintain Records Of Customer Interactions And Update Crm Systems.Coordinate With Internal Teams To Resolve Escalated Issues.Follow Up With Customers To Ensure Their Concerns. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Hindi, English

Requirements

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of English, Hindi, Inbound and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Hindi, English
• You are calm under pressure and polite

Salary and benefits

The salary for this role is ₹25,000 – ₹30,000 per month.

Day-to-day work

As a Customer Care Executive, your work will include:

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Position details

• Location: Pitampura, Delhi, Delhi
• Work mode: Office-based
• Openings: 10
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Click Apply to send your profile to Ambition Manpower Solutions Private Limited (). It takes less than a minute.