Customer Support Specialist - Touri...

Amex Group wants to bring on a Customer Support Specialist - Touri... for its Dombivali East, Mumbai team. There are 2 open positions. The pay goes up to ₹15,000/month.

Note from the employer

We Are Looking For A Proactive And Customer-Focused Customer Support Specialist To Handle Inquiries For Our Tourism And Educational Institute Divisions. The Ideal Candidate Should Possess Excellent Communication Skills, A Customer-First Approach, And The Ability To Provide Accurate Information While Ensuring A Positive Customer Experience. 1 - 2 Years Experience Compulsory. | Type : Sales | Languages : Hindi, Marathi, English

What the job involves

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Eligibility

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Comfortable with English, Hindi, Marathi, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Languages: Hindi, Marathi, English
• A calm under pressure, patient attitude

Compensation

Salary: ₹12,000 – ₹15,000 per month, based on skills and experience.

Job at a glance

• Work location: Dombivali East, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with Amex Group.