Customer Care Executive

Amit Maheshbhai Parikh (Cnet Technologies (Prop. Amit Maheshbhai Parikh)) wants to bring on a Customer Care Executive for its Satellite, Ahmedabad team. There are 2 open positions. Salary is up to ₹18,000/month.

In the employer’s words

Handle Inbound & Outbound Calls Related To Tender Services Guide Clients About Tender Registration And Bidding Process Follow-Up With Interested Clients For Documentation Maintain Customer Data In Excel / Crm Coordinate With Tender/Bidding Team Resolve Customer Queries Professionally Provide Regular Updates To Customers Regarding Tend. 1 - 2 Years Experience Compulsory. | Type : Sales, Domestic | Languages : Gujarati, Hindi, English

Your responsibilities

• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• You will resolve queries and complaints with patience and accuracy.

Candidate profile

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Domestic, English, Gujarati, Hindi, Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Domestic
• Languages: Gujarati, Hindi, English
• A patient, polite attitude

Salary and benefits

Salary: ₹15,000 – ₹18,000 per month, based on skills and experience.

Job at a glance

• Work location: Satellite, Ahmedabad, Gujarat
• Openings: 2
• Work type: On-site
• Employment type: Full time
• Working hours: 10:00 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Amit Maheshbhai Parikh (Cnet Technologies (Prop. Amit Maheshbhai Parikh)) reviews applications regularly.