Customer Care Executive

Analytics Career Connect is looking for a Customer Care Executive to join its team in Mahadevapura, Bengaluru. 30 candidates will be hired for this role. Salary is up to ₹25,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What the job involves

• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Pay and perks

You will be paid ₹15,000 – ₹25,000 per month.

Who can apply

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Complaint handling, Active listening, Typing speed, Hindi and English
• Basic English
• Freshers can apply
• You are patient and calm under pressure

Job details

• Work location: Mahadevapura, Bengaluru, Karnataka
• Work type: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

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