Team Leader Call Center

Anthias Biopharma Pvt Ltd is hiring a Team Leader Call Center in Malad East, Mumbai. The pay goes up to ₹50,000/month.

In the employer’s words

We Are Looking For A Proactive And Performance-Driven Call Center Team Leader To Build, Manage, And Lead A High-Performing Team. The Ideal Candidate Must Have In-Depth Knowledge Of Go Dialer Or Other Dialer Software, With Strong Understanding Of Call Center Metrics Such As Aht.Sla, Adherence, Productivity, And Team Performance Management. More Than 2 Years Experience Compulsory. | Type : Outbound, Domestic, Inbound, International, Sales | Languages : English, Hindi

Pay and perks

You will be paid ₹30,000 – ₹50,000 per month.

Roles and responsibilities

• Resolve queries and complaints with patience and accuracy
• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• You'll escalate complex cases to the right team within the SLA.

Eligibility

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English, Hindi, Inbound, International, Outbound and Sales
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound, Domestic, Inbound, International, Sales
• Languages: English, Hindi

Job details

• Location: Malad East, Mumbai, Maharashtra
• Job type: Full time
• Shift: 7 am to 5 pm | Monday to Saturday
• Interview timings: 2 pm - 7:00 PM | Monday to Saturday
• Vacancies: 1
• Work type: Office-based

Click Apply to send your profile to Anthias Biopharma Pvt Ltd. It takes less than a minute.