Customer Care Executive

Arcis E Services Pvt Ltd (Arcis E Services Private Limited) wants to bring on a Customer Care Executive for its Sector 20 - Gurgaon, Delhi team. The pay goes up to ₹20,000/month. 5 candidates will be hired for this role.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Type : Domestic, Inbound, Outbound | Languages : Hindi, English

Day-to-day work

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Skills: Domestic, English, Hindi, Inbound, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Inbound, Outbound
• Languages: Hindi, English
• You are polite and patient

What you get

You will be paid ₹19,000 – ₹20,000 per month.

Job at a glance

• Work location: Sector 20 - Gurgaon, Delhi, Delhi
• Work mode: On-site
• Employment type: Full time
• Openings: 5
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Arcis E Services Pvt Ltd (Arcis E Services Private Limited) reviews applications regularly.