Customer Care Executive

Arcis E Services Pvt Ltd (Arcis E Services Private Limited) wants to bring on a Customer Care Executive for its Sector 20 - Gurgaon, Delhi team. Salary is up to ₹24,000/month. 4 candidates will be hired for this role.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, Domestic | Languages : English

What we are looking for

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with Domestic, English, Inbound, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Domestic
• Languages: English
• Someone polite and customer-first

Salary

The salary for this role is ₹22,000 – ₹24,000 per month.

What the job involves

Here is what a typical day looks like:

• You will follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Quick facts

• Location: Sector 20 - Gurgaon, Delhi, Delhi
• Openings: 4
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Arcis E Services Pvt Ltd (Arcis E Services Private Limited) reviews applications regularly.