Customer Care Executive

Join Arcis E Services Pvt Ltd (Arcis E Services Private Limited) as a Customer Care Executive in Sector 20 - Gurgaon, Delhi. 15 candidates will be hired for this role. You can earn up to ₹16,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Languages : Hindi, English

Candidate profile

• Open to freshers
• Graduate or equivalent
• Comfortable with English, Hindi
• Basic English
• Freshers can apply
• Languages: Hindi, English
• A customer-first, patient attitude

Compensation

You will be paid ₹15,000 – ₹16,000 per month.

Day-to-day work

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• You'll log every interaction and its outcome in the support system.
• You will resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Job details

• Job location: Sector 20 - Gurgaon, Delhi, Delhi
• Work mode: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 15
• Job type: Full time

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