Customer Care Executive

A new Customer Care Executive role is open at Arg Agri Machinery, Malumichampatti, Coimbatore. There are 10 open positions. Great for first-time job seekers. You can earn up to ₹15,000/month.

In the employer’s words

Make Outbound Calls To Existing Customers To Collect Feedback On Machines And Services.Follow Up With Customers For Service Calls And Ensure Timely Resolution Of Issues.Understand Customer Concerns And Coordinate With The Service Team For Quick Action.Maintain Accurate Records Of Customer Feedback, Complaints, And Service Follow-Ups.

What you will do

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You'll handle inbound and outbound customer calls, chats or emails.
• You'll resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets

Skills and qualifications

• Freshers are welcome to apply
• Minimum qualification: Graduate
• Good knowledge of Complaint handling, Typing speed, CRM tools and Active listening
• Basic English
• Freshers can apply
• A customer-first, patient attitude

Salary and benefits

Salary: ₹13,000 – ₹15,000 per month, based on skills and experience.

Job details

• Work location: Malumichampatti, Coimbatore, Tamil Nadu
• Openings: 10
• Working hours: 9:00 AM - 6:30 PM | Monday to Saturday
• Interview timings: 10:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time

Ready to start? Upload your resume and apply to Arg Agri Machinery today.