Team Leader

Arrise Bpo Solutions Private Limited is looking for a Team Leader to join its team in Thane, Mumbai. There are 2 open positions. You can earn up to ₹35,000/month.

In the employer’s words

Call Centre Tl. 1 - 2 Years Experience Compulsory. | Type : Outbound, Sales | Languages : Marathi, Hindi, English

What you get

You will be paid ₹25,000 – ₹35,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Marathi, Outbound, Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Sales
• Languages: Marathi, Hindi, English
• You are calm under pressure and patient

Key responsibilities

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.

Position details

• Job location: Thane, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office

Click Apply to send your profile to Arrise Bpo Solutions Private Limited. It takes less than a minute.