Customer Care Associate

Ashoka Franmark wants to bring on a Customer Care Associate for its Suchitra, Hyderabad team. Great for first-time job seekers. 5 candidates will be hired for this role. The pay goes up to ₹15,000/month.

In the employer’s words

Handle Inbound And Outbound Calls To Assist Customers With Their Queries.Provide Clear And Accurate Information About Company Services, Products, And Processes.Address Customer Complaints And Resolve Issues In A Professional And Timely Manner. Type : Inbound, Outbound, Sales | Languages : Tamil, Kannada, Bengali, Marathi, Telugu, Hindi, English

Your responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• You'll handle inbound and outbound customer calls, chats or emails.

Skills and qualifications

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: Bengali, English, Hindi, Inbound, Kannada, Marathi, Outbound, Sales
• Female Only
• Good English
• Freshers can apply
• Type: Inbound, Outbound, Sales
• Languages: Tamil, Kannada, Bengali, Marathi, Telugu, Hindi, English

Salary and benefits

Compensation: ₹12,000 – ₹15,000 per month.

Job details

• Job location: Suchitra, Hyderabad, Telangana
• Work mode: On-site
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5

If this job suits you, apply now — shortlisted candidates will be contacted by Ashoka Franmark.