Customer Care Coordinator

Join Atlanta Courier And Cargo as a Customer Care Coordinator in Mohali. You can earn up to ₹16,000/month.

In the employer’s words

Customer Handling And Calling .And Computer Excel Work ,Ms Word And Ms Excel ,Email. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : Hindi, English

Salary

You will be paid ₹15,000 – ₹16,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of Domestic, English and Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Hindi, English
• A polite, patient attitude

Key responsibilities

• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• You'll meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

Position details

• Work location: Mohali, Punjab
• Timings: 10:30 AM - 7:30 PM | Monday to Saturday
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 1

Apply today and take the next step in your career with Atlanta Courier And Cargo.