Team Leader (Tl)

Auto Hangar (India) Private Limited (Auto Hangar I Private Limited) wants to bring on a Team Leader (Tl) for its Kurla West, Mumbai team. Salary is up to ₹50,000/month.

Employer’s description

Lead, Supervise, And Manage Daily Team Activities Set Clear Team Goals And Ensure Targets Are Achieved Monitor Performance And Provide Regular Feedback Train, Mentor, And Support Team Members Handle Escalations And Resolve Team-Related Issues Ensure Adherence To Company Policies And Processes Prepare Reports On Team Performance And Productivity. More Than 2 Years Experience Compulsory. | Type : Outbound | Languages : English

Candidate profile

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with English, Outbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound
• Languages: English
• You are patient and calm under pressure

What you get

Salary: ₹40,000 – ₹50,000 per month, based on skills and experience.

What you will do

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You'll follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Position details

• Location: Kurla West, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1

If this job suits you, apply now — shortlisted candidates will be contacted by Auto Hangar (India) Private Limited (Auto Hangar I Private Limited).