Team Leader International Bpo

Avata jobs wants to bring on a Team Leader International Bpo for its Thane, Mumbai team. The pay goes up to ₹60,000/month. 25 candidates will be hired for this role.

Note from the employer

Must Have Minimum 3-4 Years Of Experience As Team Leader In Us Process. More Than 2 Years Experience Compulsory. | Languages : English

Day-to-day work

• You'll resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• You will escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails

Candidate profile

• At least 2 years of relevant experience
• Education: 12th Pass
• Comfortable with English
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: English
• A polite, patient attitude

Compensation

Compensation: ₹50,000 – ₹60,000 per month.

Job at a glance

• Job location: Thane, Mumbai, Maharashtra
• Openings: 25
• Working hours: 24/7 Rotational shift
• Work type: Work from office
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Avata jobs reviews applications regularly.