Operations Supervisor

Looking for an Operations Supervisor role in Khar West, Mumbai? Averto Facility Management Llp is hiring now. The pay goes up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Salary

You will be paid ₹20,000 – ₹25,000 per month.

Day-to-day work

Your main tasks will be to:

• You will follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• You'll log every interaction and its outcome in the support system.
• You'll escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails

Candidate profile

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Typing speed, CRM tools, Verbal communication, Active listening
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• A calm under pressure, customer-first attitude

Job at a glance

• Job location: Khar West, Mumbai, Maharashtra
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Averto Facility Management Llp.