Operations Manager

Looking for an Operations Manager role in Navi Mumbai, Mumbai? Avinash Cargo Pvt Ltd is hiring now. You can earn up to ₹70,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Your responsibilities

• Handle inbound and outbound customer calls, chats or emails
• You'll log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• You'll resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

Candidate profile

• At least 2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Typing speed, Hindi and English, Active listening and Complaint handling
• Basic English
• More Than 2 Years Experience Compulsory.

Pay and perks

Compensation: ₹50,000 – ₹70,000 per month.

Position details

• Work location: Navi Mumbai, Mumbai, Maharashtra
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:00 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 1

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