Telecaller

Ayaan Packaging Solution is looking for a Telecaller to join its team in Thane West, Mumbai. Salary is up to ₹18,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Candidate profile

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Typing speed, Active listening, Verbal communication, Hindi and English
• Basic English
• 1 - 2 Years Experience Compulsory.

Salary

The salary for this role is ₹15,000 – ₹18,000 per month.

Your responsibilities

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy

Position details

• Job location: Thane West, Mumbai, Maharashtra
• Job type: Full time
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Ayaan Packaging Solution.