Chat Process Executive

Baroda Rojgar is looking for a Chat Process Executive to join its team in Fatehgunj, Vadodara. The team is filling 25 vacancies. No experience? You can still apply. You can earn up to ₹17,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : English

What you will do

As a Chat Process Executive, your work will include:

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails.

Compensation

Compensation: ₹16,000 – ₹17,000 per month.

Candidate profile

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: English
• Good English
• Freshers can apply
• Languages: English
• You are customer-first and calm under pressure

Quick facts

• Job location: Fatehgunj, Vadodara, Gujarat
• Work type: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 25
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Baroda Rojgar reviews applications regularly.