Reservation Executive / Tele Caller

Bgft Hospitality is looking for a Reservation Executive / Tele Caller to join its team in Vashi, Mumbai. The team is filling 2 vacancies. Salary is up to ₹18,000/month.

Employer’s description

- Attend All Inbound Reservation Calls And Respond To Whatsapp And Email Enquiries For Hotel Bookings Across Our Partner Properties | Understand Guest Requirements Dates, Room Type, Meal Plan, Special Requests And Match Them To The Right Property And Rate | Check Live Availability On The Hotel Pms / Channel Manager And Confirm Or Waitlist Booking. Languages : Marathi, Hindi, English

Salary and benefits

Salary: ₹12,000 – ₹18,000 per month, based on skills and experience.

Your responsibilities

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Candidate profile

• Ideal for freshers starting their career
• Graduate or equivalent
• Good knowledge of English, Hindi and Marathi
• Good English
• Freshers can apply
• Languages: Marathi, Hindi, English
• Someone polite and calm under pressure

Position details

• Job location: Vashi, Mumbai, Maharashtra
• Openings: 2
• Work type: Office-based
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 03:00 PM - 5:30 PM | Monday to Saturday

Apply today and take the next step in your career with Bgft Hospitality.