Work From Home - Customer Support Executive

Bhadepay Ecommerce Private Limited wants to bring on a Work From Home - Customer Support Executive for its remote team. You can earn up to ₹15,000/month.

Employer’s description

Serve As The Primary Point Of Contact For Customers. Handle Customer Onboarding And Account Setup Processes. Verify Kyc Documents And Ensure Compliance With Company Policies. Maintain And Update Customer Documentation And Records. Resolve Customer Queries, Complaints, And Service Issues Promptly. Coordinate With Internal Teams To Ensure Smooth Ops. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Hindi, English

Day-to-day work

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status

Who can apply

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English, Hindi, Inbound and Outbound
• Female Only
• Basic English
• Work from home
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Hindi, English
• A customer-first, calm under pressure attitude

Salary

The salary for this role is ₹12,000 – ₹15,000 per month.

Job details

• Job location: remote
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work type: Remote (work from home)
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Bhadepay Ecommerce Private Limited today.