Telecaller

Bhim Chandra Charitable Foundation has an opening for a Telecaller based in Navi Mumbai, Mumbai. Salary is up to ₹15,000/month. Great for first-time job seekers.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Compensation

You will be paid ₹10,000 – ₹15,000 per month.

Your responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Who can apply

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Hindi and English, Verbal communication, CRM tools and Typing speed
• Basic English
• Freshers can apply
• A calm under pressure, customer-first attitude

Position details

• Work location: Navi Mumbai, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1

Apply today and take the next step in your career with Bhim Chandra Charitable Foundation.