International Bpo Executive

Bijendra Ramshiroman Mishra (Ak Consultancy Services) has an opening for an International Bpo Executive based in Thane, Mumbai. 30 candidates will be hired for this role. You can earn up to ₹30,000/month.

Note from the employer

Min 6 Month International Process Experience Is A Must. Handle Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Inbound | Languages : English

What you get

Salary: ₹22,000 – ₹30,000 per month, based on skills and experience.

Day-to-day work

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy.
• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: English, Inbound, International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Inbound
• Languages: English
• Someone calm under pressure and polite

Position details

• Location: Thane, Mumbai, Maharashtra
• Work type: Office-based
• Interview timings: 6:00 PM - 9:00 PM | Monday to Friday
• Vacancies: 30
• Job type: Full time
• Timings: 6:30 PM - 4:30 AM | Monday to Saturday

Click Apply to send your profile to Bijendra Ramshiroman Mishra (Ak Consultancy Services). It takes less than a minute.