International Bpo Executive

BIJENDRA RAMSHIROMAN MISHRA (AK Consultancy Services) wants to bring on an International Bpo Executive for its Borivali East, Mumbai team. The pay goes up to ₹40,000/month. 30 candidates will be hired for this role.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International

Requirements

• 1–2 years of relevant experience
• Minimum qualification: Tenth Pass
• Skills: International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International
• Someone patient and calm under pressure

Roles and responsibilities

• You'll escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Salary

You will be paid ₹25,000 – ₹40,000 per month.

Job details

• Location: Borivali East, Mumbai, Maharashtra
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 30
• Job type: Full time

Ready to start? Upload your resume and apply to BIJENDRA RAMSHIROMAN MISHRA (AK Consultancy Services) today.