International Voice Process Agent

BIJENDRA RAMSHIROMAN MISHRA (AK Consultancy Services) wants to bring on an International Voice Process Agent for its Kandivali, Mumbai team. You can earn up to ₹35,000/month. The team is filling 30 vacancies.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : Outbound, Domestic, Sales, International, Inbound

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: Below 10th
• Skills: Domestic, Inbound, International, Outbound, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Domestic, Sales, International, Inbound
• A patient, calm under pressure attitude

What the job involves

As an International Voice Process Agent, your work will include:

• Identify upsell opportunities where relevant
• You will log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

What you get

The salary for this role is ₹25,000 – ₹35,000 per month.

Job details

• Work location: Kandivali, Mumbai, Maharashtra
• Job type: Full time
• Openings: 30
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

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