International Voice Process Agent

Bijendra Ramshiroman Mishra (Ak Consultancy Services) has an opening for an International Voice Process Agent based in Goregaon, Mumbai. You can earn up to ₹35,000/month. The team is filling 30 vacancies.

Note from the employer

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Tenth Pass or equivalent
• Comfortable with International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International
• Someone polite and patient

Key responsibilities

As an International Voice Process Agent, your work will include:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Pay and perks

Compensation: ₹25,000 – ₹35,000 per month.

Job details

• Job location: Goregaon, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time
• Openings: 30

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