International Voice Process Agent

BIJENDRA RAMSHIROMAN MISHRA (AK Consultancy Services) wants to bring on an International Voice Process Agent for its Mira Road, Mumbai team. The pay goes up to ₹40,000/month. 30 candidates will be hired for this role.

Note from the employer

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Languages : English

Eligibility

• 1 to 2 years of experience in a similar role
• Education: Tenth Pass
• Comfortable with English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• Someone patient and polite

What you will do

As an International Voice Process Agent, your work will include:

• You will log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy.

Compensation

Compensation: ₹25,000 – ₹40,000 per month.

Position details

• Work location: Mira Road, Mumbai, Maharashtra
• Vacancies: 30
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by BIJENDRA RAMSHIROMAN MISHRA (AK Consultancy Services).