International Voice Process Agent

Looking for an International Voice Process Agent role in Goregaon, Mumbai? BIJENDRA RAMSHIROMAN MISHRA (AK Consultancy Services) is hiring now. The team is filling 30 vacancies. Salary is up to ₹35,000/month.

In the employer’s words

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, International | Marketing | Languages : English

Who can apply

• 1 to 2 years of experience in a similar role
• Tenth Pass or equivalent
• Comfortable with English, Inbound, International, Marketing, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, International
• Marketing
• Languages: English
• A customer-first, polite attitude

What you will do

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Pay and perks

You will be paid ₹25,000 – ₹35,000 per month.

Position details

• Job location: Goregaon, Mumbai, Maharashtra
• Openings: 30
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to BIJENDRA RAMSHIROMAN MISHRA (AK Consultancy Services) today.