International Voice Process Agent

Bijendra Ramshiroman Mishra (Ak Consultancy Services) wants to bring on an International Voice Process Agent for its Goregaon, Mumbai team. There are 30 open positions. The pay goes up to ₹35,000/month.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : Outbound, Sales, International, Inbound | Marketing | Languages : English

Key responsibilities

Here is what a typical day looks like:

• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Salary

You will be paid ₹25,000 – ₹35,000 per month.

Candidate profile

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English, Inbound, International, Marketing, Outbound and Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Sales, International, Inbound
• Marketing
• Languages: English
• Someone polite and calm under pressure

Quick facts

• Location: Goregaon, Mumbai, Maharashtra
• Openings: 30
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Bijendra Ramshiroman Mishra (Ak Consultancy Services) reviews applications regularly.